When things os interview questions and answers pdf free download, you need someone on the bridge call which not only understands the protocol, but they also have the skills and experience under their belt to drive the investigation in the right direction and to closure. Putting the pieces back together! Think for a moment about the impact to customers if the website for your bank account, online school, or even Amazon were to go offline. I’ve worked in places where downtime was measured in dollars, not minutes.
And let me also tell you there isn’t anything to compare to the STRESS of being on a bridge call with VIPs having amygdala hijacks every 5 minutes! So what is the skill set of an incident manager? Unlike with VMware interviews and skills, the person you’re looking for doesn’t just have technical expertise and in-depth, hands-on skills.
Moreover, most solid incident managers have grown through the ranks from a hands-on role into an incident manager role. And, let’s not forget both Windows and Linux variations.
However, like I said, technical skills are not enough! Anyone with experience will bubble to the top and have good examples to share. It’s 2 o’clock in the afternoon on Monday. And to make things interesting, it’s month-end.